Job Summary

We are looking for a Customer Support Executive with a B.Com background to handle customer queries, provide product/service information, and ensure a high level of customer satisfaction. The ideal candidate should have strong communication skills, basic accounting knowledge, and the ability to resolve issues efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat support
• Resolve customer complaints and queries in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal teams (Accounts, Sales, Operations, IT) to resolve issues
• Assist customers with billing, invoicing, payments, and account-related queries
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to senior support or management when required
• Adhere to company policies, processes, and service standards

Educational & Technical Skills

• B.Com graduate (Commerce background preferred)
• Basic knowledge of accounting, billing, and financial concepts
• Familiarity with ERP/CRM systems is an added advantage
• Basic computer skills (MS Excel, Word, Email)

Soft Skills

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Customer-focused and empathetic attitude
• Ability to work under pressure and handle multiple tasks
• Good coordination and teamwork skills

Preferred Skills (Added Advantage)

• Experience in customer support, call center, or back-office operations
• Exposure to ERP, accounting, or billing software
• Multilingual communication skills

Job Types: Full-time, Permanent, Fresher

Work Location: In person

Address:

MicroLogix Services Pvt. Ltd.
301, Pramukh Cyprus,
Above OM Jwellers,
Near Kalyan Jwellers,
Kudasan, Gandhinagar.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Experience:

• customer support: 1 year (Preferred)

Language:

• English, Hindi, Gujarati (Preferred)

Location:

• Gandhinagar, Gujarat (Preferred)

Work Location: In person