A Helpdesk Support Engineer provides technical assistance to end-users, acting as the first point of contact for IT-related issues. They troubleshoot hardware, software, and network problems, ensuring smooth operations and high customer satisfaction.

Key Responsibilities

• Respond to user inquiries via phone, email, or ticketing systems.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Provide support for operating systems (Windows, macOS, Linux) and applications (MS Office, VPN, Active Directory).
• Handle priority tickets for network, server, and VPN-related issues.
• Escalate complex problems to higher-level IT teams when necessary.
• Maintain documentation of incidents, resolutions, and create knowledge base articles.
• Ensure compliance with IT policies, security protocols, and SLA timelines.
• Assist with system upgrades, installations, and preventive maintenance.

Skills & Qualifications

• Strong knowledge of operating systems and common business applications.
• Familiarity with networking basics (TCP/IP, DNS, VPN).
• Experience with ITSM/ticketing tools (ServiceNow, Jira, Zendesk).
• Excellent communication and customer service skills.
• Problem-solving mindset and ability to work under pressure.
• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1–3 years of experience in IT support or helpdesk roles.

Job Type: Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person