A Technical Support Administrator is responsible for providing technical assistance, troubleshooting IT issues, maintaining systems, and ensuring smooth day-to-day IT operations within an organization.

Key Responsibilities

• Provide Level 1 & Level 2 technical support (onsite & remote)
• Install, configure, and maintain desktops, laptops, and printers
• Troubleshoot hardware, software, and network issues
• Manage user accounts (Active Directory, email systems)
• Support Microsoft 365 / Google Workspace
• Monitor ticketing system and resolve incidents within SLA
• Perform system updates, patches, and antivirus management
• Assist with server and network maintenance
• Document issues and solutions
• Escalate complex issues to senior IT staff

Required Skills

• Strong troubleshooting & problem-solving skills
• Knowledge of:
• Windows 10/11 & basic Windows Server
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Microsoft 365
• Experience with ticketing systems (ServiceNow, Jira, Zendesk)
• Remote support tools (TeamViewer, AnyDesk)
• Basic cybersecurity awareness
• Good communication & customer service skills

Job Types: Full-time, Permanent

Work Location: In person