Role Overview

We are looking for a detail-oriented User Support Specialist to manage customer queries

and concerns through non-voice channels such as email and chat. The ideal candidate

should have strong written communication skills, a problem-solving mindset, and the ability

to handle customer issues efficiently while maintaining high service standards.

Key Responsibilities

● Respond to customer queries via email, chat, and other non-voice support channels.

● Understand user issues, troubleshoot problems, and provide timely resolutions.

● Maintain accurate and complete records of customer interactions.

● Escalate unresolved issues to the relevant teams when required.

● Contribute to and update internal knowledge base articles and FAQs.

● Work closely with team members to enhance overall customer experience and

process efficiency.

Requirements

● Excellent written communication skills in English (additional languages are a plus).

● Strong problem-solving and analytical skills.

● Ability to handle multiple queries simultaneously with attention to detail.

● Basic computer proficiency and familiarity with support tools or CRM systems.

● Prior experience in customer support or non-voice roles is preferred.

Work Details

● Role Type: Non-Voice (Email & Chat Support)

● Work Mode: Remote (Work from Home)

● Shift: Rotational

Job Types: Full-time, Permanent

Pay: ₹12,000.00 per month

Work Location: Remote