Country/Region: IN Requisition ID: 33447 Work Model: Position Type: Salary Range: Location: INDIA - MUMBAI - BIRLASOFT OFFICE Title: IT Support engineer JD

Description: About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Title: IT Support engineer JD

Location: Pune

Exp – 3- 5 Years

• configuration for new joiners on laptop/MacBook
• Installing and Configuring Systems: Setting up computer hardware, software, networks, printers
• Troubleshooting and Diagnosing Issues: Identifying and resolving technical problems with hardware, software, and networks.
• Providing Technical Support: Assisting end-users with technical issues, either in person or remotely
• Troubleshooting Microsoft product including Outlook, Excel, Word, PowerPoint, OneNote & Onedrive
• Apple MacOS End-user support.
• Good Knowledge of networks, protocols, and IT security
• Dell, HP Laptop & Apple MacBook Hardware's issues troubleshooting.
• Installing, Managing, and Configuration Windows /MAC Operating System
• Ticketing tool knowledge of Service now
• Escalate issue with L2/L3 if issue not resolved.
• Providing support on call, Microsoft teams and mail