Job title: System Administrator – BPO Industry.
Location: Bengaluru.
Experience: 4–5 Years.
Job Type: Full-time.

Job Summary:
We are looking for a System Administrator with hands-on experience managing IT infrastructure in a BPO environment. The candidate will be responsible for system availability, infrastructure support, and providing L2/L3 technical assistance across servers, networks, and user environments.

Key Responsibilities:

• Manage and monitor Windows/Linux servers and IT infrastructure.
• Provide L2/L3 support for hardware, software, and network issues.
• Administer Active Directory, user provisioning, and access management.
• Monitor system performance and ensure uptime of critical systems.
• Configure and maintain VPN, firewalls, routers, and switches.
• Perform patch management, backups, and disaster recovery activities.
• Support VoIP/telephony platforms used in BPO operations.
• Maintain IT asset inventory and license compliance.
• Implement endpoint security and antivirus management.
• Support onboarding/offboarding and IT setup for employees.
• Document configurations and troubleshooting procedures.

Required Skills & Qualifications:

• Bachelor’s degree in IT / Computer Science or equivalent experience.
• 4–5 years of System Administration experience (BPO preferred).
• Knowledge of Windows Server, Active Directory, DNS, and DHCP.
• Experience in Office 365 administration.
• Network troubleshooting (LAN/WAN/Wi-Fi).
• Firewall and security tools exposure.
• Experience with VMware or Hyper-V.
• Familiarity with ticketing tools (ServiceNow, Jira, Freshservice).
• Good communication and problem-solving skills.
• Willing to work rotational shifts.

Preferred Skills:

• Azure or AWS exposure.
• BPO dialler/telephony systems experience.
• PowerShell or Bash scripting.
• CCNA / MCSA / ITIL certifications.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Work from home

Application Question(s):

• How many years of hands-on experience do you have as a System Administrator?
• Have you worked in a BPO or 24×7 operational environment before?
• Are you willing to work rotational shifts or 24×7 support as required?
• What is your current notice period?
• What is current CTC & ECTC ?

Work Location: In person