Job Description

We are looking for a proactive and responsible Tech Support & Coordinator to join our EdTech operations team. The ideal candidate will act as a single point of contact between teachers, parents, and management, ensuring smooth communication and issue resolution during US working hours.

Key Responsibilities

• Act as the primary point of contact for parents, teachers, and internal teams
• Handle technical support queries with minimal turnaround time
• Coordinate and manage parent–teacher meetings
• Ensure zero escalations from parents or teachers by resolving issues effectively
• Independently manage tasks with minimal team support
• Address customer queries professionally and within defined timelines
• Maintain clear communication and follow-ups with all stakeholders
• Ensure smooth day-to-day operations during the assigned shift

Required Skills & Qualifications

• Excellent verbal and written communication skills
• Basic technical knowledge (online platforms, troubleshooting, virtual tools, etc.)
• Strong interpersonal and coordination skills
• Ability to work independently and responsibly
• Good problem-solving and multitasking abilities
• Experience in EdTech / Customer Support / Coordination roles is a plus
• Comfortable working in US night shift (1 AM – 10 AM IST)

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per year

Benefits:

• Health insurance
• Work from home

Application Question(s):

• What is your current location?
• Are you comfortable working a US night shift (1 AM – 10 AM IST)?

Work Location: Hybrid remote in Bengaluru, Karnataka