• Troubleshooting: Diagnosing and resolving issues related to desktops, laptops, printers, and mobile devices.
• System Configuration: Installing and upgrading operating systems (Windows, macOS, Linux) and business applications like Microsoft 365 or Teams.
• Network Support: Resolving connectivity issues, including Wi-Fi, VPNs, and basic router/switch troubleshooting.
• User Management: Creating and managing user accounts and access permissions in Active Directory or cloud environments.
• Documentation: Maintaining detailed records of support tickets, technical processes, and creating knowledge base articles for future reference.
• Security & Backups: Monitoring antivirus status, assisting with security patches, and ensuring data backup and recovery processes are operational.
• Digital Waffle Digital Waffle +7 Key Skills & Qualifications Employers generally look for a mix of technical certifications and strong
• interpersonal abilities: Technical Proficiency: Hands-on experience with hardware components and various operating systems.
• Certifications: Highly valued credentials include the CompTIA A+, Network+, Cisco CCNA, and Microsoft Modern Desktop Administrator.
• Soft Skills: Clear verbal and written communication is essential for explaining technical issues to non-technical users.
• Education: A Bachelor's degree in Computer Science or Information Technology is common, though relevant experience and certifications can sometimes substitute
• Hiring for freshers

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,375.91 - ₹38,802.17 per month

Benefits:

• Leave encashment

Work Location: In person