Ecommerce Manager

Location: Vadodara, Gujarat
Employment Type: Full-Time
Department: Ecommerce Operations

Role Overview

We are hiring a results-driven Ecommerce Manager to lead and manage all ecommerce platforms end-to-end. This role will own the complete online sales lifecycle — from listings and pricing strategy to inventory management, order processing, customer support, and daily operational excellence.

The ideal candidate is analytical, operationally strong, tech-savvy, and capable of managing cross-functional coordination to scale revenue and improve efficiency.

Key Responsibilities
Platform Ownership & Strategy

• Lead all ecommerce platforms (Amazon, Shopify, Flipkart, etc.)
• Develop and execute growth strategy
• Monitor performance metrics (sales, conversion rate, AOV, ROAS)
• Identify opportunities for revenue growth

Product Listings & Optimization

• Ensure high-quality, SEO-optimized product listings
• Improve conversion through content, images, and A+ content
• Conduct keyword research and listing audits

Pricing & Margin Management

• Develop dynamic pricing strategies
• Monitor competition and adjust pricing
• Maintain profitability and margin targets

Inventory & Supply Chain Coordination

• Forecast demand and manage stock levels
• Prevent stockouts and overstocking
• Coordinate with warehouse and procurement teams

Order & Fulfillment Management

• Oversee order processing and dispatch timelines
• Optimize shipping performance
• Manage returns, refunds, and RTO reduction

Customer Experience & Support

• Supervise chat/email support team
• Maintain high seller ratings
• Develop SOPs for issue resolution

Reporting & Analytics

• Analyze sales data and prepare performance reports
• Track CAC, ROI, conversion rate, and repeat purchase rate
• Make data-driven recommendations

Daily Operations & Process Improvement

• Build and refine SOPs
• Automate workflows where possible
• Ensure smooth day-to-day platform operations

Requirements

• 1-3 years experience in ecommerce management
• Proven experience managing marketplaces (Amazon, Shopify, etc.)
• Strong analytical and Excel skills
• Experience with inventory planning and forecasting
• Knowledge of digital marketing and performance ads preferred
• Leadership and team management skills
• Strong problem-solving mindset

Key Skills

• Data-driven decision making
• Operational excellence
• Marketplace management
• Pricing strategy
• Inventory forecasting
• Customer experience management

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person